Privacy Policy
At Dales Bike Centre, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to enquiries@dalesbikecentre.co.uk or by writing to Dales Bike Centre, Parks Barn, Fremington, Richmond, North Yorkshire DL11 6AW. Alternatively, you can telephone +44 (0)1748 884908.
Who are we?
We are Dales Bike Centre, cycle hub in the Yorkshire Dales National Park. Accommodation, café, bike shop and bike hire, we also offer guided mountain biking and road biking trips and events. We are currently a Sole Trading partnership
How do we collect information from you?
We obtain information about you when you use our website, for example, when you purchase products, book accommodation, book bike hire or sign up for our newsletter.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
process orders that you have submitted;
process bookings you have made;
to carry out our obligations arising from any contracts entered into by you and us;
dealing with entries into a competition;
notify you of changes to our services;
send you communications which you have requested and that may be of interest to you. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information on to third party service providers when needed to complete a service you have requested (for example: email newsletters). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes
Third Party Product Providers we work in association with: When you are using our secure online cart pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
You have a choice on whether you wish to receive further information from us, please tick the relevant boxes on the registration form. You can change your marketing preferences at any time simply by accessing your account pages on the website, or if you only receive a newsletter from us, then you can use the unsubscribe link on the footer of any communication you receive from us. You can also contact us directly at enquiries@dalesbikecentre.co.uk or call us on +44 (0)1748 884908.
How you can access and update your information
If you have a registered an account with us, you can simply update any changes in your personal information once you are logged in to your account. If you only have a newsletter subscription you can change any details by clicking the “update subscription preferences” link in the newsletter footer. Alternatively contact us on either enquiries@dalesbikecentre.co.uk or call us on +44 (0)1748 884908. You have the right to ask for a copy of the information Dales Bike Centre hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. All information (such as email address, credit or debit card details) is encrypted and protected with the following software 256 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in the address bar of web browsers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
Like many other websites, our website(s) uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2019.