Any booking is only confirmed when a 50% non-refundable deposit is received (subject to customer cancellation policy).
Full payment is due during your stay.
Deposit is paid at point of booking through our online booking system or made by bank transfer, debit or credit card over the phone via manual booking.
All weekend bookings are a minimum of 2 nights (Friday/Saturday) unless agreed previously and otherwise.
All exclusive or entire bookings can only be booked by provisional agreement.
We do not accept bookings for Stag or Hen parties without prior agreement. Dales Bike Centre is not a ‘party barn’.
CUSTOMER CANCELLATION POLICY:
If you change your mind within 7 days of booking you can have a full refund, unless within 14 days of arrival.
Cancellations made for any room within 14 days of arrival date will render you liable for the full amount unless the room can be re let, in which case you will receive a full refund less an administration fee of £25.
Cancellations before 14 days of arrival date will result in loss of the deposit only, unless the room can be re let, in which case you will receive a full refund less an administration fee of £25.
CANCELLATION BY DALES BIKE CENTRE:
On rare occasions we may need to cancel your booking, this is usually due to circumstances beyond our control.
We will always seek to find you alternative accommodation with the local area and we have good relationships with other local accommodation providers.
You may be offered a full refund, or to transfer your booking to another date.
This offer would normally only be at your request unless there was no other suitable accommodation available in the local area.
You can be assured that a cancellation by us is a last resort option.
Any unpaid cancellation charges, unregistered extra guests or damages and removals (linen, towels or fixtures and fittings) will be charged to your debit or credit card.
The charges will be as follows and/or at the discretion of the business owner:
Extra cleaning charges – if our cleaners report back to us that they have had to spend longer than average cleaning up your room or the toilets during your stay you will be charged at £20 per hour extra labour. Deep clean £50
All breakages and damage should be reported immediately and may be charged for at cost including:
THIRD PARTY BOOKINGS: